November 13, 2026 Understand what changes. Find what to use.

AI in practiceNews1 source

Just Eat apologises for AI-generated food image errors and pauses test

Just Eat apologised after AI-generated images for restaurant food items were ridiculed on social media. The delivery platform had been testing the technology to illustrate dishes that did not yet have photos, but it produced inaccurate combinations, including bacon and eggs floating in a glass of fizzy drink, chips sticking out of a muffin and a cheese roll turned into sushi.

A spokesperson told the BBC that the company was removing the incorrect images and would stop producing new ones until the tool was further developed. Just Eat said it was trialling AI-enhanced images while working with tens of thousands of small restaurants. The incident also prompted criticism from customers who said they wanted to see what dishes actually look like to avoid disappointed expectations.

Why it matters · editorial interpretation

The case suggests that AI-generated images on delivery platforms can create misleading expectations when they substitute for real dish photos. Just Eat’s pause also highlights the need for review before such content is shown to customers.

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