Uber and OpenAI announce ChatGPT Work for more than 30,000 employees
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Uber and OpenAI announced an expansion of their partnership to bring ChatGPT Work to Uber’s entire global workforce of more than 30,000 people. According to TechCrunch, the company had tested the tool with 1,000 employees across areas including finance, operations, and product; about 80% of the early users were not engineers. They used it to analyze operational data, localize training materials, and build personalized interactive dashboards.
Uber has not yet settled on exactly how teams will use the tool. Sumanth Sukumar, the company’s vice president of engineering, told TechCrunch that Uber will give teams room to experiment and track the workflows they create and the resulting efficiency gains. Uber also said OpenAI worked closely with the company on the integration.
Why it matters · editorial interpretation
The expansion takes an AI tool beyond technical teams, but Uber is still defining how teams will use it. Tracking the workflows employees create and the resulting efficiency gains could help the company assess where adoption produces concrete value.
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