Nubank lays off just over 30 after AI cut fraud backlog, according to reports

Nubank laid off just over 30 employees from its anti-fraud investigations team, according to information from Folha de S.Paulo cited by Tecnoblog. The cuts followed the adoption, about six months ago, of AI tools initially used to analyze less complex cases; employees and former employees said the technology reduced the backlog of financial-scam complaints by 80%. Some analysts reviewed the systems’ conclusions and helped improve the language models with corrected answers.

The bank attributed the layoffs to an internal restructuring and told Tecnoblog that it would offer additional salaries based on tenure and a temporary extension of health coverage. According to Folha de S.Paulo, about 40 employees had already been transferred to other areas, while the remaining analysts are expected to focus on more complex cases. Nubank also said it would maintain its normal hiring pace according to the needs of each business unit.