Gartner: only 3% of companies exceeded AI cost-saving targets

According to data released by Gartner, only 3% of organizations exceeded their cost-saving targets through AI-driven productivity gains. About 77% of boards expect the technology to increase productivity and reduce expenses, but 38% of companies have already gone over budget; still, 85% plan to increase investments in 2027.

In a July survey of 297 human resources directors, 78% said leaders are not aligned on where AI creates value. Another Gartner survey, of 1,865 workers, found that only 21% of the time freed up by the technology was redirected to innovative activities. The consultancy says the challenge is turning saved time into new products, services or sources of revenue.